Anyone hit ?
I'm curious as to how this could happen. Way back in the late 90's (before retiring) I was in charge of server acquisition.
Our DASD were from EMC. Everything was redundant, hot-swapable, RAID'd, striped, shadowed, and backup was automatic and incremental.
So how could these people lose all the data ???
You missed the movement in the 90s and 00s called "productivity" which swept in to reduce cost and increase margins.
That is why so few places serve brown sugar... or why you get plastic bags versus brown bags at a grocer. Ever wonder why your BBQ grill starts to rust right after the warranty is over? Or why you new computer has a dead pixel but it is not covered under the warranty? All in the name of productivity.
There is probably some language in the contract that states the data may not be backed up and a consumers uses the service at their own peril.