Computer and Ipod Syncing Question

[Juliet]

I have an older Ipod and recently Best Buy said I had a computer virus that had to result in restoring the computer to factory settings.  Since I didn't want to pay $99 to "save" my itunes library, they wiped it out.

Now I have the ipod with the music on it.  When I downloaded the Itunes software, I tried plugging in the Ipod.  I tried to sync it to the computer.  The error I got was that it was already activated with 5 computers.  This may be the kids' laptops and our previous computer and the computer that was just restored to factory settings.

When I look online, it says to deactivate some of the other computers.  I cannot get this function to show me the other computers or have the deactivate button work.  I do not want to lose the songs I've already purchased and downloaded on this ipod.

Does anyone have any suggestions?  Thanks in advance.

[buzz]

I have an older Ipod and recently Best Buy said I had a computer virus that had to result in restoring the computer to factory settings.

I cannot help but I have a something to tell you.  The only thing that Geek Squad knows how to do is restore; they fix nothing.
I posted about a problem here several weeks ago and within 6 posts people identified the source, and the fixes.  The Geeks wanted to restore everything to factory settings.  Ptooey !
 
I wish you luck.

[jfrickind]

I would call one of the Apple stores.

With that being said, you can deactivate all computers and then just activate them again with the same iPod - Transfer purchases.

There is freeware called Recuva from piriform that will recover everything off an iPod and put it in a usable folder.  Pretty amazing stuff - works on SD cards too - even "deleted" ones.

I had the same thing happen and lost everything on my computer.  I started using Carbonite online backup.  I love it.  Anytime I need a file I pull it up on my phone and email it to myself.  It's nice.  $55 a year.

JD

[OakParkSpartan]

You can also stop at an apple store and talk to the Genius bar.  Setup an appointment online first though.

[dukesdad]

There is an option in iTunes to "deactivate all computers". Do that, then re-activate them one at a time, beginning with the one you are trying to rebuild. You might need to suck the music off the iPod with a program like Senuti and then reload it into your new iTunes library.